Shipment policy

 

DELIVERY

Our ceramics studio Odeata is based in Sveti Ivan Zelina, Croatia. We take great care to send our ceramics to you as safely and quickly as possible.

We ship orders using Croatian National Post (Hrvatska pošta) and GLS (General Logistics Systems).

The price of delivery within the Republic of Croatia is 6 EUR.

All orders placed over 60 EUR and having Croatian address are free of charge. Postage and handling charges are additional to the retail price and calculated upon checkout.

Orders going to Croatian addresses are usually delivered within 10 working days. If you need your order sooner, feel free to contact us for the arrangement. Delivery time for Europe is within 15 working days and within 35 working days for the rest of the world after sending (Saturdays, Sundays, and holidays excluded).

International orders can take up to several weeks to be delivered.

 

MADE TO ORDER

All our ceramic products are made by hand, every piece is one of a kind and we have a large choice of colours and patterns available in our ceramics collections. It´s not always possible for us to have each available piece in stock. However, we can always make your favourite piece. If the item is sold out it will be notified on the webshop. You can email us and we will be happy to make your piece for you. Made to order generally takes around 15 days + delivery.

DELIVERY ADDRESS

Please enter your delivery address carefully and correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. We can´t control any delays caused by customs.

Shipping costs depend on your location and the weight of the package. When you place your items in the cart and proceed to checkout, the shipping cost will be automatically calculated based on these two variables. Frre delivery in the context of promotion will be pointed out on our website.

If you have any questions feel free to contact us at info@odeata.com